25 December 2011

Sleepless (Merry Christmas, John Green!)

It's 3am (okay, 2:53 am) on Christmas morning and I can't sleep.*

First, I am exhausted. I have helped thousands of people find books, NOOKs, and other assorted items for their loved ones this holiday season. I have had to break the bad news to a quite a few people that the book on x and y (together, of course), simply doesn't exist. I know Uncle Clever Name likes to fish and is also into vintage cars, but so far no one's written a book combining those interests. No, really. I'll humor you with a search on this fancy computer, but I'm still going to come up with zero results. I've been doing this for nearly 14 years. Yes, I do know a little bit about books.

Second, a terrible and insignificant thing happened this week. If you've been reading this blog, or at least the NaNoWriMo portions, then you know that I am a huge fan of John Green. He has earned a great deal of my respect for the human being he is and for the books that he's written. Earlier this week, bn.com did something awful. They didn't bomb a school. They didn't crash an airplane into a skyscraper full of innocent people. They broke a book embargo. John Green's SOS (Strict-on-Sale) for his forthcoming (in theory) new book The Fault in Our Stars. It was inadvertently shipped to several people who had preordered the book online.

It was a mistake. And to John Green, it was a very, very, very unfortunate one. There was a great deal of effort that went in to making certain TFIOS would arrive for everyone to read at the same time. John Green doesn't want spoilers out there ruining the experience for people. I 100% accept and appreciate that. (I've worked many a Harry Potter releases and I've been behind the jerk who opens the book to the end and begins reading aloud. I believe there is a special punishment for people like that...as well as for one of my dearest friends, who upon returning to English class in 9th grade after picking up our next assignment from the book room promptly opened it up and declared "Marcus is dead," and so for the entire book, I knew that Marcus would die. To date, I have still (obviously) not let that go.)

I have not spent ten years working on a book the way that John Green has worked on The Fault in Our Stars, but I do know how it feels to work on a book for two years. I know how it feels to put everything you have and even everything you didn't know you had into a book. I am (in complete disclosure) crying right now as I think about what that feels like. Writing is at once a lonely and public profession. We may write for ourselves and so much of that work takes place inside our head, but we also write to be read. I don't know what it's like (personally) to have 150,000 copies of my book printed and released out into the world. Maybe someday I will, but for now, I imagine that it's a pretty amazing experience and one with a great deal of emotion surrounding it.

I woke up on December 21st to see John Green's tweet "For reasons I cannot currently discuss, I am ABSOLUTELY FURIOUS right now. Like, I can't remember ever having been more pissed off." With a quick stroll on the internet, I was able to figure out what was going on. Then I texted College Brother who'd preordered his copy from bn.com to see if he was getting his early.

A few hours later, John Green released a statement. (found here) In it he said, "We all make mistakes, and it is not my wish to see Barnes and Noble or any of their employees vilified." It wasn't until I read that, that I began to realize that while I had absolutely nothing to do with the early shipment of these books, as an employee of B&N, there was a part of me that felt responsible. It is an irrational feeling of responsibility, but the way I feel nonetheless.

Yesterday John Green posted to his Tumblr the following question someone had asked, "Has there been a statement from B&N regarding the whole shipping fiasco, by any chance? Like, have they even acknowledged that they screwed up royally (either to you or the general public)" to which John Green replied, "They have not. Have I mentioned how easy and convenient it is to preorder The Fault in Our Stars from Amazon, or your local independent bookseller, or Books-a-Million, or Target, or even WalMart?"

Maybe it was all the abuse I've taken this holiday season (80 year old ladies literally screaming at me for no good reason, etc), but this hurt me. A lot. It's part of why I'm writing a blog on Christmas morning after working 60 hours last week instead of sleeping.

Has John Green never heard (or has he simply forgotten?) how Amazon has broken Strict on Sale dates (among its many crimes)? How WalMart sold Harry Potter books early? Target is far from famous for holding back titles. In fact, I think it's pretty safe to say that every book outlet (Costco too) from B&N to your local independent bookseller has made the mistake (and in some cases, done it with purpose) of breaking an SOS.

It just epically sucks when it happens to you.

And while I feel horrible that it happened, horrible that the business I work for, a company that has done a great deal to promote John Green through its Discover Great New Writers program, displays, and booksellers. It was an unfortunate mistake.

This holiday season, I personally put a great many John Green books into the hands of a great many aunts, uncles, grandmas, moms and dads. I helped make that record breaking week for Looking for Alaska. I took great pleasure yesterday in helping the young man wearing a "Keep Calm and DFTBA" t-shirt looking for David Levithan's (brilliant) Lover's Dictionary.

For some (mostly likely fatigue induced) irrational reason, I still feel bad. I have looked forward to January 10th and the release of The Fault in Our Stars. I still am. I am looking forward to January 29th when John Green will be in Portland and I will in attendance with College Brother, grateful to have purchased my tickets before the event sold out.

And if no one else from Barnes & Noble will say it, I'm sorry John Green. I'm sorry this mistake was made, I really am. I'm sorry for you. I'm sorry for your fans. I'm sorry that the release of this book, which is clearly very important to you had to be tainted with this scandal. I'm sorry it had to be a part of your Christmas this year.

Later this morning, I'll head over to my parent's house where I'll see College Brother (who received his copy of TFIOS yesterday...still unopened in its box) and we'll likely talk about this in person.

Again though, I really am sorry Mr. Green.

And for everyone else, have a very Merry Christmas and DFTBA.

*please forgive any typos. It's very late/very early



(further disclaimer: The postings on this site are my own and do not represent Barnes & Noble's positions, strategies, or opinions.



1 comment:

  1. I totally get this, and I get that this was an honest mistake. When the book comes out, I will push people to bookstores everywhere--including B&N--with great affection. I was *in* a B&N yesterday.

    I wish that the corporate overlords at bn.com had seen fit to apologize for this mistake. They didn't. That disinclines me to do them any favors. But the people who work in the stores are great people, and the company provides thousands of book-related jobs for which I am very grateful (as is the American economy). So thanks for sharing my books (and other books!) with readers in a very frantic holiday season, and please don't take my disappointment as being in any way a reflection on you or your place of work.

    Merry Christmas!

    ReplyDelete